Enterprise account management and project leadership define this onsite Richmond Hill opportunity with Octacom, focused on strategic client relationships and service delivery.
As Account Manager, Client Services, you will own enterprise accounts from onboarding through renewal. You will manage implementations, change requests, escalations, business reviews, pricing updates, and service changes. The role requires close coordination with Production and IT teams.
Key Responsibilities:

Own enterprise accounts as the primary client contact
Lead escalations and identify risks through client check-ins
Manage implementations from scoping through go-live
Coordinate Production and IT delivery teams
Track commitments, renewals, pricing, and delivery performance
Requirements:

Bachelor’s degree in Business, Communications, or related field
Five-plus years in client-facing account management
Two-plus years managing enterprise accounts
Strong project management and cross-functional influence skills
Excellent communication, detail, and problem-solving abilities
Apply enterprise relationship management, project coordination, and communication skills to deliver accountable client service at Octacom.

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Enterprise Client Services Account Manager