Eyewear Assistant Manager Customer Experience

Shape memorable customer experiences at Bailey Nelson as an Eyewear Assistant Manager in the Government St. store. Lead service across optical retail.
Bailey Nelson is seeking an Assistant Store Manager who brings energy, leadership, and genuine customer experience focus. You will help guide customers from eye tests to frame selection and dispensing. Your leadership will support smooth appointments, strong team performance, and consistently enjoyable interactions.
Key Responsibilities:

Deliver seamless customer journeys across the store
Maintain an easy, enjoyable customer interaction experience
Manage the appointment book smoothly
Coach the team toward consistently great service
Support strong performance throughout daily operations
Requirements:

Experience in retail or optics supervision or management
Confidence leading and developing team members
Genuine passion for customer experience
Comfort with Bailey Nelson’s down-to-earth values
Commitment to tight-knit teamwork and constant improvement
Use your customer experience leadership and optical retail background to support Bailey Nelson’s growing Government St. store.

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