Turn customer feedback and operational data into actionable insights as a Customer Experience Intelligence Analyst with remote work available. Build dashboards and reporting that support decisions.
This full-time analyst role at Agilent Technologies connects customer perceptions, operational performance, and business outcomes. You will support CX measurement, Qualtrics analytics, survey programs, and integrated data analysis. The work helps stakeholders access accurate, timely customer intelligence for customer-centric action.
Key Responsibilities:

Analyze customer feedback, operational, CRM, and business data
Develop dashboards, scorecards, and reporting solutions
Identify trends, drivers, risks, and opportunities
Manage ACX web pop-up and intercept surveys
Translate business questions into actionable recommendations
Requirements:

Bachelor's degree or equivalent professional experience
Five or more years in CX, analytics, or insights
Experience with Qualtrics programs, reporting, and dashboards
Strong analytical, communication, and stakeholder management skills
Experience with survey, CRM, ERP, and operational datasets
Apply customer experience knowledge, Qualtrics expertise, and analytical judgment to strengthen Agilent's data-driven decision-making.

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