Shape Success Enablement at Jobber through playbooks and training for Product Support and Customer Onboarding teams. Connect service quality with measurable customer outcomes.
Reporting to the Senior Manager, Success Enablement, you will own enablement end to end across both teams. Build ramp and certification programs, needs discovery frameworks, product positioning, and resources that help specialists support small home service businesses. Partner with frontline managers, Knowledge Management, QA, Product Marketing, Success Operations, and Analytics to improve activation, adoption, retention, CSAT, and qualified opportunities.
Key Responsibilities:

Own ramp, certification, and continuous specialist development
Maintain Support and Onboarding playbooks across channels
Enable Next Best Action recommendations in workflows
Design in-person, virtual, and on-demand content
Connect programs to activation, adoption, and retention
Requirements:

Experience in customer success, service, onboarding, or B2B SaaS sales
Experience in revenue-driven roles with targets
Experience building playbooks and training programs
Strong project management and workback planning skills
Knowledge of activation, adoption, and SaaS retention metrics
Bring enablement, needs discovery, SaaS metrics, and cross-functional collaboration to Jobber's Success organization.

#J-18808-Ljbffr

Success Enablement Manager SaaS