Lead client retention and regional strategy as Canada Life’s Regional Director, Client Relationships, Eastern Canada, with senior leadership responsibilities. This permanent full-time position may be based in Halifax, London, Toronto, or Ottawa.
You will lead Regional Managers serving Workplace Retirement clients and align regional execution with national objectives. The role emphasizes client satisfaction, business growth, stakeholder management, and continuous improvement. You will also support talent development and consistent service excellence across the region.
Key Responsibilities:

Lead, coach, and develop Regional Managers across Eastern Canada
Execute strategies supporting retention, growth, satisfaction, and portfolio performance
Build relationships with clients, advisors, consultants, and stakeholders
Resolve complex client, advisor, and operational escalations
Oversee workforce planning, resources, and succession planning
Requirements:

10+ years in financial services, including Workplace Retirement experience
Success leading leaders and developing high-performing teams
Strong relationship management, business growth, and retention expertise
Strategic planning, analytical, influencing, and negotiation capabilities
Related post-secondary education or equivalent industry experience
Bring strategic leadership, stakeholder influence, and Workplace Retirement expertise to strengthen Canada Life’s Eastern Canada client relationships.

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Regional Director Client Relationships Eastern Canada