French and English fluency support high-value Salesforce customers through trusted advisory, technical guidance, and business value alignment. This office-flexible role requires three in-office days weekly.
The Customer Success Manager is an individual contributor serving customers with Signature Success Plans. You will support financial services organizations and guide digital transformation, compliance, and customer outcomes through Salesforce. The work spans Sales Cloud, Service Cloud, stakeholder management, and customer adoption.
Key Responsibilities:

Own Signature deliverables, customer experience, renewals, and expansion
Align business stakeholders and technical stakeholders with Signature goals
Drive Sales Cloud and Service Cloud feature adoption
Advise customers using mutual goals and proven solutions
Coordinate relationships with Sales, Engineering, and Product Management
Requirements:

Fluency in French and English
Three or more years of relevant industry experience preferred
Three to four years supporting Sales Cloud and Service Cloud customers
Strong consulting, communication, and stakeholder influence skills
Working knowledge of Sales Cloud and Service Cloud features
Apply Salesforce expertise, bilingual communication, and customer accountability to advance adoption, value alignment, and success.

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Bilingual Salesforce Customer Success Manager