Lead overnight guest service operations as a Front Office Supervisor, using hotel operations knowledge and strong problem-solving skills. This is a full-time position.
At Gateway Casinos & Entertainment Limited, the Front Office Supervisor supports Front Office, Guest Services, and Valet services. You will supervise teams, protect service quality, and help deliver positive guest experiences. The position also requires communication with Housekeeping and other departments.
Key Responsibilities:

Oversee Front Desk, Guest Services, and Valet operations
Plan, organize, and monitor daily team activities
Review arrivals and resolve room activity problems
Coordinate guest room status with Housekeeping
Respond promptly and professionally to service problems
Requirements:

Knowledge of hotel operations and yield management
Ability to analyze information and solve work-related problems
Strong interpersonal and relationship-building skills
Knowledge of property management and scheduling systems
Clean driver’s abstract and manual vehicle ability
Support overnight hotel service through team supervision, guest communication, operational judgment, and strong attention to detail.

#J-18808-Ljbffr

Overnight Hotel Front Office Supervisor