Deliver client service at CIBC’s Banking Centre through account support, problem solving, and meaningful financial product conversations. This is onsite full-time work.
As a Client Engagement Associate, you will be the first line of support for everyday banking needs. You will listen carefully, gather information, and take accountability for client issues. You will explain relevant services, support product sales, and connect clients with CIBC team members who can help reach financial goals.
Key Responsibilities:

Answer client questions about accounts and financial products
Gather information to understand client needs
Explain banking services and relevant product options
Take accountability for client issues and solutions
Connect clients with appropriate CIBC specialists
Requirements:

Passion for people and relationship-based client service
Respectful, authentic communication with diverse partners
Curiosity and commitment to learning
Ability to listen and consider different perspectives
Flexibility for banking centre hours and locations
Use problem solving, empathy, and client engagement to support CIBC customers and contribute to Banking Centre success.

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Banking Centre Client Service Associate