Toronto customer support specialists use analytical and communication skills to help legal professionals through phone, chat, and email. Clio offers a hybrid work environment.
This full time, permanent position welcomes early career professionals, recent graduates, career changers, and varied backgrounds. You will become a Clio product expert while diagnosing issues, explaining technical concepts, and supporting legal technology adoption. Structured product training and coaching support development.
Key Responsibilities:

Handle inbound requests by phone, AI enabled chat, and email
Diagnose, troubleshoot, and resolve product issues effectively
Coach customers toward more efficient work with Clio
Connect customers with teams about additional products or services
Capture customer feedback for Product teams
Requirements:

Bachelor’s degree or diploma, or qualifying graduation status
Background in Computer Science, Business, Communications, or related fields
Excellent analytical, verbal, and written communication skills
Ability to explain technical concepts to non technical audiences
Curiosity about law, technology, and AI
Build legal technology expertise in Toronto by combining customer support, troubleshooting, coaching, and clear communication at Clio.

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Toronto Legal Technology Support Specialist