Job opportunity
Customer Service Representative
Olympia Tile+Stone Inc.
Olympia Tile+Stone Inc. is a leading distributor in the ceramic tile and stone industry, with a rich history dating back to 1927. The company has expanded to establish branches in major cities across Canada and the United States, making it an international leader in the industry. Olympia Tile+Stone Inc. is the largest importer of tile in Canada and a key supplier in the United States.
Why This Role Matters
We are seeking an Customer Service Representative to join the team at our Toronto branch. In this role, you will be the first point of contact for showroom and order desk customers, supporting contractors, distributors, designers, and retail clients. You will process orders accurately, provide product expertise, and work closely with the warehouse and logistics teams to ensure smooth execution.
This is an excellent opportunity for someone who thrives in a dynamic, customer-service-oriented environment and enjoys building relationships while contributing to operational excellence.
What You’ll Do
Greet and assist showroom and order desk customers by providing technical guidance and product expertise
Receive and process orders by phone, email, and in person, ensuring pricing, coding, and approvals are accurate
Process payments for cash orders
Coordinate with warehouse and logistics staff to schedule deliveries and resolve shipping issues
Maintain organized records of orders, quotes, and customer communications
Promote new products and maintain showroom displays and samples
Collaborate with external sales representatives to support customer accounts
What You Bring
1 to 3 years of experience in inside sales or customer service (retail, distribution, or building materials experience is an asset)
High school diploma required; post-secondary courses in sales, administration, or a related field preferred
Excellent communication and interpersonal skills
Accuracy and attention to detail when processing orders and payments
Ability to manage multiple tasks in a fast-paced environment
Ability to lift up to 25 lbs
Experience with ERP/order entry systems is an asset
Knowledge of tile, flooring, or building materials is an asset
What We Offer
Comprehensive benefits package (health, dental, vision, and more)
RRSP program with employer contribution
Vacation and paid time off
Opportunities for growth and development in a supportive environment
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Apply on source site Why This Role Matters
We are seeking an Customer Service Representative to join the team at our Toronto branch. In this role, you will be the first point of contact for showroom and order desk customers, supporting contractors, distributors, designers, and retail clients. You will process orders accurately, provide product expertise, and work closely with the warehouse and logistics teams to ensure smooth execution.
This is an excellent opportunity for someone who thrives in a dynamic, customer-service-oriented environment and enjoys building relationships while contributing to operational excellence.
What You’ll Do
Greet and assist showroom and order desk customers by providing technical guidance and product expertise
Receive and process orders by phone, email, and in person, ensuring pricing, coding, and approvals are accurate
Process payments for cash orders
Coordinate with warehouse and logistics staff to schedule deliveries and resolve shipping issues
Maintain organized records of orders, quotes, and customer communications
Promote new products and maintain showroom displays and samples
Collaborate with external sales representatives to support customer accounts
What You Bring
1 to 3 years of experience in inside sales or customer service (retail, distribution, or building materials experience is an asset)
High school diploma required; post-secondary courses in sales, administration, or a related field preferred
Excellent communication and interpersonal skills
Accuracy and attention to detail when processing orders and payments
Ability to manage multiple tasks in a fast-paced environment
Ability to lift up to 25 lbs
Experience with ERP/order entry systems is an asset
Knowledge of tile, flooring, or building materials is an asset
What We Offer
Comprehensive benefits package (health, dental, vision, and more)
RRSP program with employer contribution
Vacation and paid time off
Opportunities for growth and development in a supportive environment
#J-18808-Ljbffr