Linux and AWS technical support drive this platform-focused engineer role within a global investment management organization. Investigate tickets and resolve infrastructure issues across cloud services.
This Technical Support Engineer handles L1 and L2 tickets for the platform, escalating to L3 when needed. The work involves Linux troubleshooting, AWS services, Kubernetes administration, Docker management, and basic networking. ITIL incident and change management through ServiceNow also supports daily operations.
Key Responsibilities:

Handle L1 and L2 platform support tickets
Escalate issues to L3 when necessary
Collaborate with different stakeholders during investigations
Investigate incidents and provide comprehensive resolution details
Troubleshoot Kubernetes and Docker environments
Requirements:

Linux administration and troubleshooting skills
AWS experience with VPC, EC2, S3, RDS, and IAM
Kubernetes administration and troubleshooting experience
Docker containerization and management knowledge
Git, GitHub, Terraform, and basic networking knowledge
Apply Linux, AWS, Kubernetes, and ITIL support expertise while resolving platform tickets for a global investment organization.

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Linux AWS Technical Support Engineer