Explore agentic AI, service design and intelligent automation as a hybrid Senior Manager serving colleagues from Leeds, Bristol or Halifax.
Lloyds Banking Group seeks a Senior Manager – Colleague Experience & Innovation for its Design, Insights & Colleague Experience team. You will design simpler, more intelligent and personalised People services. Your focus includes human-AI interactions, decision boundaries, escalation paths, data, knowledge, governance and measurable outcomes. You will also use journey maps, service blueprints and systems thinking.
Key Responsibilities:

Design services bringing people and AI together
Define decision logic, governance and escalation paths
Lead complex service-design and transformation activity
Facilitate sessions across multidisciplinary teams
Coach others in modern design practices
Requirements:

Experience exploring AI and agentic service capabilities
Strong experience designing complex end-to-end services
Ability to translate user needs into requirements
Experience engaging senior leaders and building alignment
Experience developing capability in others
Use AI literacy, service modelling and facilitation expertise to create governed, intelligent colleague services at Lloyds Banking Group.

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AI Service Transformation Senior Manager