Job opportunity
Customer Service Representative - Customer Retention / Patient Retention
SageBeans RPO
The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists
Responsibilities
Communicate with customers via phone, email and chat
Provide knowledgeable answers to questions about product, pricing and availability
Work with internal departments to meet customer's needs
Data entry in various platforms
Qualifications
3+ years of experience in customer retention, patient support, healthcare advocacy, inside sales, account management, telehealth operations, contact center operations, or
Strong verbal and written communication skills, with the ability to build trust through phone, email, chat, SMS, or portal-based interactions.
Demonstrated ability to handle objections, de-escalate frustration, and guide conversations toward a clear and positive next step.
Ability to follow approved scripts, SOPs, pricing rules, plan guidelines, offer workflows, and escalation pathways with consistency and accuracy.
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Apply on source site Responsibilities
Communicate with customers via phone, email and chat
Provide knowledgeable answers to questions about product, pricing and availability
Work with internal departments to meet customer's needs
Data entry in various platforms
Qualifications
3+ years of experience in customer retention, patient support, healthcare advocacy, inside sales, account management, telehealth operations, contact center operations, or
Strong verbal and written communication skills, with the ability to build trust through phone, email, chat, SMS, or portal-based interactions.
Demonstrated ability to handle objections, de-escalate frustration, and guide conversations toward a clear and positive next step.
Ability to follow approved scripts, SOPs, pricing rules, plan guidelines, offer workflows, and escalation pathways with consistency and accuracy.
#J-18808-Ljbffr