Hotel Front Desk Agent Reservations

Hotel front desk work requires reservation management and customer service. This on-site hospitality position serves guests at the physical location.
The Front Desk Agent registers arriving guests, assigns rooms, and processes departures. You will manage reservations, answer telephone calls, provide hotel information, and address guest complaints. The position requires English, secondary school graduation, and one to less than two years of experience.
Key Responsibilities:

Register arriving guests and assign rooms
Take, cancel, and change room reservations
Process departures, charges, and guest payments
Provide hotel services and local area information
Investigate and resolve complaints and claims
Requirements:

English language proficiency
Secondary school graduation certificate
One to less than two years of experience
Knowledge of central reservation and database systems
Valid driver's licence and own transportation
Use reservation systems, communication skills, and organized service to support guests as an on-site hotel Front Desk Agent.

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