Support uOttawa users with hardware troubleshooting and network connectivity expertise at Roger Guindon Hall. Provide effective technical service across campus operations.
As a Senior Technician, IT Support, you will advise end users within a designated Faculty or Service. Your work covers infrastructure, hardware, software, peripherals, and other IT equipment. You will resolve technical issues while supporting customer service standards and recommending future resource planning.
Key Responsibilities:

Diagnose and repair user issues across IT equipment
Monitor hardware, software, peripherals, connectivity, and accessibility
Install computers, networks, adaptors, and other IT equipment
Install, test, upgrade, and deploy software
Support large faculty projects and computing labs
Requirements:

College diploma or equivalent education and experience
Three years of technical support experience
Networking protocols and connectivity troubleshooting knowledge
Operating systems installation, diagnosis, and repair experience
French and English spoken and written bilingualism
Apply senior IT support expertise in diagnostics, installations, upgrades, and connectivity for uOttawa’s end users.

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Senior IT Support Technician