Support cyclists worldwide with MyVeloFit using clear communication, technical problem-solving, and a flexible part-time schedule in Ottawa or Ontario.
As a Customer Support Specialist, you will help riders navigate MyVeloFit’s AI-powered bike fitting platform. You will answer questions, resolve account inquiries, and explain bike fitting and sizing results. The work includes improving resources and sharing feedback with product and development teams.
Key Responsibilities:

Respond to rider questions through email and social media
Guide customers through bike fitting and sizing tools
Assist with subscriptions, purchases, refunds, and accounts
Identify recurring questions and platform improvement opportunities
Escalate technical questions, report bugs, and share feedback
Requirements:

Customer support or other customer-facing experience
Strong written communication and clear technical explanations
Problem-solving skills and willingness to investigate unfamiliar challenges
Confidence using web-based software and digital tools
Active involvement in cycling disciplines
Bring cycling knowledge, customer support experience, and resourcefulness to help MyVeloFit riders succeed with bike fitting technology.

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Cycling Customer Support Specialist