Job opportunity
L2 Application Support Analyst
Canadian Tire Corporation
Support Canadian Tire store applications through technical troubleshooting, incident management, and application monitoring in a second-level support capacity. Help maintain reliable store operations.
As an L2 Analyst, you will provide second-level application support while coordinating vendors and internal teams. The work includes Incident Management, Problem Management, root cause analysis, and stakeholder communication. You will also analyze operational data, report performance metrics, and contribute to monitoring or SRE platforms and systems.
Key Responsibilities:
Troubleshoot and resolve store application issues promptly
Monitor application performance and functionality
Manage and prioritize incidents affecting store staff
Coordinate vendor service levels, meetings, and performance reviews
Identify recurring issues and implement corrective action plans
Requirements:
Five or more years of ITSM experience or IT environment experience
Technical diploma or degree in a related discipline
Strong Incident Management and Problem Management experience
Technical troubleshooting across applications, databases, networks, and infrastructure
Data analysis, reporting, presentation, and stakeholder management skills
Use application support, incident management, problem management, and vendor coordination skills to support Canadian Tire store technology.
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Apply on source site As an L2 Analyst, you will provide second-level application support while coordinating vendors and internal teams. The work includes Incident Management, Problem Management, root cause analysis, and stakeholder communication. You will also analyze operational data, report performance metrics, and contribute to monitoring or SRE platforms and systems.
Key Responsibilities:
Troubleshoot and resolve store application issues promptly
Monitor application performance and functionality
Manage and prioritize incidents affecting store staff
Coordinate vendor service levels, meetings, and performance reviews
Identify recurring issues and implement corrective action plans
Requirements:
Five or more years of ITSM experience or IT environment experience
Technical diploma or degree in a related discipline
Strong Incident Management and Problem Management experience
Technical troubleshooting across applications, databases, networks, and infrastructure
Data analysis, reporting, presentation, and stakeholder management skills
Use application support, incident management, problem management, and vendor coordination skills to support Canadian Tire store technology.
#J-18808-Ljbffr