Lead personalized guest service as Front Office Supervisor at the Wickaninnish Inn on Vancouver Island’s West Coast. Apply strong hospitality leadership and communication skills.
At this family-owned Relais & Châteaux property, you will support the Front Office Manager and guide team members. The position focuses on guest concerns, service standards, Human Resources functions, and efficient departmental operations. You will help maintain the Inn’s recognized standards.
Key Responsibilities:

Ensure personalized service meets Relais & Châteaux, AAA, and Forbes standards
Support the Front Office Manager as a hands-on supervisor
Assist guests and team members requiring immediate support
Contribute to Front Office learning and development
Maintain departmental cleanliness, systems, and administrative operations
Requirements:

Minimum two years’ Front Office supervisory or management experience
High-end full-service facility experience
Excellent interpersonal, verbal, and written communication skills
Strong organization, multitasking, and problem-solving abilities
Working knowledge of Maestro, PMS, Microsoft Word, Squirrel, File Maker Pro, and Excel
Bring hands-on supervision, guest service expertise, and operational organization to the Wickaninnish Inn Front Office team.

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Front Office Supervisor Wickaninnish Inn