Job opportunity
Bilingual Travel Assistance Representative
Insight Global
Support Canadian travelers in French and English from home, using empathy and critical thinking to resolve questions through phone and email.
Insight Global’s client seeks a fluent bilingual Customer Service Representative for travel, benefits, and assistance support. You will provide benefit information, answer travel questions, open non-medical assistance cases, and guide customers through claims. The work requires professional communication and independent problem solving.
Key Responsibilities:
Handle approximately 40–50 customer calls daily
Respond to inquiries in French and English
Provide pre-trip assistance and travel advisories
Explain benefit coverage, limitations, and services
Document cases and customer records accurately
Requirements:
Fluent written and verbal French and English
At least six months customer service experience
Strong troubleshooting and critical-thinking skills
Reliable work-from-home setup
Experience with travel, benefits, claims, or assistance programs
Apply bilingual communication, travel assistance knowledge, and thoughtful troubleshooting while supporting customers through accurate remote service.
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Apply on source site Insight Global’s client seeks a fluent bilingual Customer Service Representative for travel, benefits, and assistance support. You will provide benefit information, answer travel questions, open non-medical assistance cases, and guide customers through claims. The work requires professional communication and independent problem solving.
Key Responsibilities:
Handle approximately 40–50 customer calls daily
Respond to inquiries in French and English
Provide pre-trip assistance and travel advisories
Explain benefit coverage, limitations, and services
Document cases and customer records accurately
Requirements:
Fluent written and verbal French and English
At least six months customer service experience
Strong troubleshooting and critical-thinking skills
Reliable work-from-home setup
Experience with travel, benefits, claims, or assistance programs
Apply bilingual communication, travel assistance knowledge, and thoughtful troubleshooting while supporting customers through accurate remote service.
#J-18808-Ljbffr