Support Western Canada operations from Calgary as a Control Centre Operator, using customer service and problem-solving skills overnight. This is a full-time position.
GardaWorld is seeking a Control Centre Operator for communication between agents, customers, supervisors, and branches. You will provide after-hours support, manage inquiries and escalations, and maintain ownership of requests through resolution. The position follows a permanent, rotating bi-weekly schedule with 12-hour overnight shifts.
Key Responsibilities:

Handle high volumes of inbound and outbound calls
Provide after-hours operational support across Western Canada
Research issues, resolve complaints, and deliver solutions
Action alerts supporting health and safety
Recommend systems and process improvements
Requirements:

High school diploma or equivalent
One to two years of customer service experience
Problem-solving and conflict-resolution abilities
Ability to multitask, prioritize, and manage time
Minimum typing speed of 50 to 60 words per minute
Bring customer service, communication, and problem-solving skills to GardaWorld’s overnight control centre operations in Calgary.

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Overnight Control Centre Operator Calgary