Support uOttawa users with hardware troubleshooting and software deployment as a Senior IT Support Technician on the Main Campus. Serve internal clients across a designated Faculty or Service.
This 11-month employee assignment sits within IT Service Management, Deskside Support. You will diagnose technical issues, maintain connectivity, install equipment, and support software upgrades. The work serves end users requiring infrastructure, hardware, peripherals, mobile devices, and other technology assistance.
Key Responsibilities:

Troubleshoot and repair hardware, software, and infrastructure issues
Monitor peripherals and connectivity for acceptable service levels
Install computers, networks, adaptors, and other IT equipment
Test and upgrade software for efficient client deployment
Support large faculty projects and computing labs as required
Requirements:

College diploma or equivalent education and experience
Three years of technical support experience
Knowledge of networking protocols, operating systems, and security standards
Ability to explain technical information to nontechnical audiences
French and English bilingualism, spoken and written
Bring analytical troubleshooting, customer service, and deployment expertise to uOttawa’s Main Campus IT support team.

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Senior Deskside IT Support Technician