Job opportunity
Bilingual Banking Contact Centre Representative
TD
Serve TD customers in Montréal as a bilingual Contact Centre Representative, using listening skills and digital systems to provide personalized support.
As part of TD’s Personal and Commercial Banking business, you will assist inbound customers with account inquiries and recommend products or services. You will resolve concerns empathetically, provide trusted advice, and deliver service aligned with customer experience, quality, compliance, and productivity goals. French and English proficiency is required.
Key Responsibilities:
Assist inbound customers with account inquiries
Resolve concerns at the first point of contact
Recommend TD products, services, and solutions
Meet customer experience, advice, quality, and productivity goals
Participate in ongoing training and coaching
Requirements:
High School Diploma or equivalent
Bilingual proficiency in French and English
Exceptional listening skills and customer-focused curiosity
Ability to navigate multiple systems and screens accurately
Integrity when managing sensitive customer information
Bring bilingual communication, empathy, and digital navigation skills to personalized customer support with TD in Montréal.
#J-18808-Ljbffr
Apply on source site As part of TD’s Personal and Commercial Banking business, you will assist inbound customers with account inquiries and recommend products or services. You will resolve concerns empathetically, provide trusted advice, and deliver service aligned with customer experience, quality, compliance, and productivity goals. French and English proficiency is required.
Key Responsibilities:
Assist inbound customers with account inquiries
Resolve concerns at the first point of contact
Recommend TD products, services, and solutions
Meet customer experience, advice, quality, and productivity goals
Participate in ongoing training and coaching
Requirements:
High School Diploma or equivalent
Bilingual proficiency in French and English
Exceptional listening skills and customer-focused curiosity
Ability to navigate multiple systems and screens accurately
Integrity when managing sensitive customer information
Bring bilingual communication, empathy, and digital navigation skills to personalized customer support with TD in Montréal.
#J-18808-Ljbffr