Job opportunity
Collision Estimator/CSR
Budds' BMW
Kieswetter Carstar is one of the largest facilities in Kitchenerregion and we are equipped with some of the most modern equipment. We are certifiedwith multiple OEMs. The successful candidate will join us in our focus toprovide outstanding customer service and quality.
Job Description
The primary responsibility of theCSRis toprovide an exceptional customer experience while leading production in theshop. The ideal candidate will have a strong background in customer service,sales, and automotive repair, with the ability to assess vehicle damageaccurately and provide estimates. This person plays a pivotal role in thesuccess of the of the Collision Centre.
Role and Requirements
Provide Customer withaccurate and timely information, guiding them through the repair processand ensuring that they receive excellent customer service
Ensure compliance withall insurance client requirements, processes and metrics
Communicate all customerrequests and needs to appropriate team members
Provides positive energywhen greeting customers in person and on the phone
Understanding of allrequired Insurance programs and procedures
Collaborate with thebody shop team to ensure timely and efficient repair processes
Utilize mechanicalknowledge to evaluate repair needs and recommend appropriate services
Participate in monthlyHealth & Safety and staff meeting (if required)
Attend training,information sessions and workshops recommended by Store Manager
Requirements
Previous experience in a dealership or automotive repairsetting preferred
Ability to work collaboratively in a fast-pacedenvironment
Experience in sales and interacting with customers
Job Type
Full-time, Permanent
Competitive comp plan,benefits and pension
Schedule
Monday to Friday
Diversity and Inclusion Commitment
At Kieswetter Mazda we uphold a culture of respect andinclusion, recognizing and valuing the diverse talents and perspectives of ourteam. We provide equal opportunities for growth and success in a supportive andinclusive work environment. Through our continuous commitment to improvementand passion for customer service, we strive to deliver exceptional experienceswhile embracing the diversity within our dealership
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Apply on source site Job Description
The primary responsibility of theCSRis toprovide an exceptional customer experience while leading production in theshop. The ideal candidate will have a strong background in customer service,sales, and automotive repair, with the ability to assess vehicle damageaccurately and provide estimates. This person plays a pivotal role in thesuccess of the of the Collision Centre.
Role and Requirements
Provide Customer withaccurate and timely information, guiding them through the repair processand ensuring that they receive excellent customer service
Ensure compliance withall insurance client requirements, processes and metrics
Communicate all customerrequests and needs to appropriate team members
Provides positive energywhen greeting customers in person and on the phone
Understanding of allrequired Insurance programs and procedures
Collaborate with thebody shop team to ensure timely and efficient repair processes
Utilize mechanicalknowledge to evaluate repair needs and recommend appropriate services
Participate in monthlyHealth & Safety and staff meeting (if required)
Attend training,information sessions and workshops recommended by Store Manager
Requirements
Previous experience in a dealership or automotive repairsetting preferred
Ability to work collaboratively in a fast-pacedenvironment
Experience in sales and interacting with customers
Job Type
Full-time, Permanent
Competitive comp plan,benefits and pension
Schedule
Monday to Friday
Diversity and Inclusion Commitment
At Kieswetter Mazda we uphold a culture of respect andinclusion, recognizing and valuing the diverse talents and perspectives of ourteam. We provide equal opportunities for growth and success in a supportive andinclusive work environment. Through our continuous commitment to improvementand passion for customer service, we strive to deliver exceptional experienceswhile embracing the diversity within our dealership
#J-18808-Ljbffr