Drive Lush shop sales with business planning, product knowledge, and customer-focused leadership across daily retail operations and team performance.
The Shop Manager leads a Lush North America location while reporting to the Market Leader. This manager develops business plans, understands metrics and reports, and improves key performance indicators. The position also builds product expertise, delivers informed recommendations, and supports strong operational standards.
Responsabilités clés:

Execute plans aligned with American business strategy
Improve key performance indicators and sales goals
Recommend products for individual customer needs
Manage ordering, inventory, rotation, and waste
Schedule staff within labor budgets
Qualifications:

Three to five years of retail management experience
Strong analytical, critical thinking, and troubleshooting skills
Knowledge of skincare, natural beauty, and ethical business
Experience with consultation-based customer service preferred
Proficiency in Excel and Microsoft Suite preferred
Use retail analytics, product passion, merchandising, and sales leadership to strengthen Lush shop performance and customer experiences.

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Lush Retail Store Sales Manager