Job opportunity
Managed Services Infrastructure Technician
Quadbridge
Manage Quadbridge client tickets, hybrid infrastructure, and security incidents while working Monday to Friday in a hybrid schedule.
This Level 2 Technical Customer Support Specialist supports diverse client environments within Quadbridge’s Managed Services team. You will troubleshoot network infrastructure, firewalls, virtual machines, Microsoft 365, Azure workloads, and backup solutions. The position combines technical ownership with clear customer communication and collaboration across support and project teams.
Key Responsibilities:
Investigate and resolve complex client infrastructure and security incidents
Maintain SLAs through prioritization, troubleshooting, and escalation
Troubleshoot Wi-Fi access points, controllers, and site-to-site VPNs
Deploy and maintain physical servers, storage, and network hardware
Participate in onboarding, offboarding, and rotating on-call coverage
Requirements:
Three or more years supporting technology environments or MSP clients
Experience with Windows Server, Active Directory, and Microsoft 365 administration
Strong networking, firewall, storage, backup, and virtualization knowledge
Experience supporting on-premise and cloud hybrid environments
Ability to manage priorities independently and communicate clearly
Bring hands-on infrastructure support, ticket ownership, and customer communication skills to Quadbridge’s managed services operations.
#J-18808-Ljbffr
Apply on source site This Level 2 Technical Customer Support Specialist supports diverse client environments within Quadbridge’s Managed Services team. You will troubleshoot network infrastructure, firewalls, virtual machines, Microsoft 365, Azure workloads, and backup solutions. The position combines technical ownership with clear customer communication and collaboration across support and project teams.
Key Responsibilities:
Investigate and resolve complex client infrastructure and security incidents
Maintain SLAs through prioritization, troubleshooting, and escalation
Troubleshoot Wi-Fi access points, controllers, and site-to-site VPNs
Deploy and maintain physical servers, storage, and network hardware
Participate in onboarding, offboarding, and rotating on-call coverage
Requirements:
Three or more years supporting technology environments or MSP clients
Experience with Windows Server, Active Directory, and Microsoft 365 administration
Strong networking, firewall, storage, backup, and virtualization knowledge
Experience supporting on-premise and cloud hybrid environments
Ability to manage priorities independently and communicate clearly
Bring hands-on infrastructure support, ticket ownership, and customer communication skills to Quadbridge’s managed services operations.
#J-18808-Ljbffr