Job opportunity
Senior Delivery Specialist in Montreal
Rogers Communications, Inc.
Elevate your career at Rogers as a Senior Delivery Specialist in Montreal. This role focuses on managing and executing complex customer orders for enhanced telecommunications services.
The Senior Delivery Specialist is responsible for proactive order management and ensuring timely communication with clients. You will lead technically complex deployments, utilizing knowledge of Ethernet, IP technology, and Unified Communications. Your role is critical in enhancing operational efficiency and fostering customer relationships while ensuring projects meet both timelines and standards.
Key Responsibilities:
• Validate technical quality of order requests
• Manage life cycle of customer orders in Rogers systems
• Relay design details to provisioning teams
• Facilitate kickoff and status meetings with stakeholders
• Ensure compliance with escalation processes
Requirements:
• 3-5 years’ experience in telecommunications
• Knowledge of Ethernet, SIP, and MPLS
• Post-secondary education in technology or telecommunications
• Proven leadership and communication skills
• Proficient in Microsoft Office applications
Drive success through technical expertise and excellent customer service as a Senior Delivery Specialist at Rogers.
#J-18808-Ljbffr
Apply on source site The Senior Delivery Specialist is responsible for proactive order management and ensuring timely communication with clients. You will lead technically complex deployments, utilizing knowledge of Ethernet, IP technology, and Unified Communications. Your role is critical in enhancing operational efficiency and fostering customer relationships while ensuring projects meet both timelines and standards.
Key Responsibilities:
• Validate technical quality of order requests
• Manage life cycle of customer orders in Rogers systems
• Relay design details to provisioning teams
• Facilitate kickoff and status meetings with stakeholders
• Ensure compliance with escalation processes
Requirements:
• 3-5 years’ experience in telecommunications
• Knowledge of Ethernet, SIP, and MPLS
• Post-secondary education in technology or telecommunications
• Proven leadership and communication skills
• Proficient in Microsoft Office applications
Drive success through technical expertise and excellent customer service as a Senior Delivery Specialist at Rogers.
#J-18808-Ljbffr