Job opportunity
Forward Deployed Engineer
Elastic Energy, Inc.
Operations & field · Full-time · Remote-first · Canada only
Forward-deployed engineering, post-install support & customer outcomes
About the role
After installation, a customer needs to understand what the system is doing and trust it. You will make that happen. You will onboard new sites, watch site health, diagnose problems across hardware, connectivity and software, and explain the answer in plain words. Then you will push the fix upstream so the next customer never sees the problem. You will work close to the customer and close to the code.
What you'll own
Onboarding and post-install support
Troubleshooting across hardware, connectivity and software
Site-health monitoring, and reaching out before customers notice a problem
Customer feedback into engineering and product
What you'll bring
Experience in technical customer success, solutions engineering, or support for hardware and software products
Comfort reading logs, diagnosing issues and working with engineers
Clear, patient communication with non-experts
Ownership of the customer result, from first call to fix
Nice to have
Experience with connected hardware, networking or home energy systems
Experience supporting homeowners, installers or utilities
What success looks like in the first 6 months
New sites get up and running faster
Problems are diagnosed faster and reach engineering with clear evidence
We catch more problems before customers report them
Who you'll work with
You will work with engineering, field operations and our installer partners.
Compensation
Canada:
C$75,000 - C$105,000
Meaningful equity tied to performance and milestones
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Apply on source site Forward-deployed engineering, post-install support & customer outcomes
About the role
After installation, a customer needs to understand what the system is doing and trust it. You will make that happen. You will onboard new sites, watch site health, diagnose problems across hardware, connectivity and software, and explain the answer in plain words. Then you will push the fix upstream so the next customer never sees the problem. You will work close to the customer and close to the code.
What you'll own
Onboarding and post-install support
Troubleshooting across hardware, connectivity and software
Site-health monitoring, and reaching out before customers notice a problem
Customer feedback into engineering and product
What you'll bring
Experience in technical customer success, solutions engineering, or support for hardware and software products
Comfort reading logs, diagnosing issues and working with engineers
Clear, patient communication with non-experts
Ownership of the customer result, from first call to fix
Nice to have
Experience with connected hardware, networking or home energy systems
Experience supporting homeowners, installers or utilities
What success looks like in the first 6 months
New sites get up and running faster
Problems are diagnosed faster and reach engineering with clear evidence
We catch more problems before customers report them
Who you'll work with
You will work with engineering, field operations and our installer partners.
Compensation
Canada:
C$75,000 - C$105,000
Meaningful equity tied to performance and milestones
#J-18808-Ljbffr