Job opportunity
Bilingual Customer Care Manager - Digital Transformation Lead
Export Development Canada | Exportation et développement Canada
Export Development Canada (EDC) is seeking a Manager, Customer Care Team to lead the bilingual customer support function in a hybrid work environment, based in Ottawa or across its hubs in Toronto or Montreal.
You will drive service delivery, implement workforce planning, and use data to improve customer and employee outcomes while guiding transformation of digital self-service and cross-functional collaboration.
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Apply on source site You will drive service delivery, implement workforce planning, and use data to improve customer and employee outcomes while guiding transformation of digital self-service and cross-functional collaboration.
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