Job opportunity
Claims Service Delivery Leader
Allianz Partners
Shape claims service delivery through coaching, customer-focused leadership, and operational controls in Allianz Partners’ hybrid Cambridge, Ontario workplace.
This Operations Delivery Director role leads a high-volume customer-facing Claims Department and its daily performance. You will develop high-performing leaders, maintain policy and regulatory adherence, and improve service, quality, productivity, and financial outcomes. Success requires strategic execution, collaboration, and analytical decision-making.
Key Responsibilities:
Develop leaders and build succession pipelines across claims operations
Champion customer satisfaction, claim outcomes, and service delivery
Maintain claims controls, decision-making, and regulatory adherence
Foster accountability, engagement, collaboration, and continuous improvement
Use AI, machine learning, analytics, and cloud-based tools responsibly
Requirements:
Proven leadership within high-volume customer-facing claims environments
Experience executing strategic initiatives and organizational change
Strong verbal and written communication skills
Ability to build positive, inclusive, high-performance cultures
Strong analytical, problem-solving, and stakeholder management skills
Use claims expertise, leadership development, and customer-centric operations to strengthen service delivery as Allianz Partners’ Cambridge director.
#J-18808-Ljbffr
Apply on source site This Operations Delivery Director role leads a high-volume customer-facing Claims Department and its daily performance. You will develop high-performing leaders, maintain policy and regulatory adherence, and improve service, quality, productivity, and financial outcomes. Success requires strategic execution, collaboration, and analytical decision-making.
Key Responsibilities:
Develop leaders and build succession pipelines across claims operations
Champion customer satisfaction, claim outcomes, and service delivery
Maintain claims controls, decision-making, and regulatory adherence
Foster accountability, engagement, collaboration, and continuous improvement
Use AI, machine learning, analytics, and cloud-based tools responsibly
Requirements:
Proven leadership within high-volume customer-facing claims environments
Experience executing strategic initiatives and organizational change
Strong verbal and written communication skills
Ability to build positive, inclusive, high-performance cultures
Strong analytical, problem-solving, and stakeholder management skills
Use claims expertise, leadership development, and customer-centric operations to strengthen service delivery as Allianz Partners’ Cambridge director.
#J-18808-Ljbffr