Job opportunity
Senior Contact Centre Business Architect
Maarut
Shape contact centre strategy in Lévis as a Senior Business Architecture Advisor focused on CXone and interaction management initiatives.
This senior advisory role supports direct distribution in personal lines insurance. You will define business solutions, target processes, and requirements for telephony initiatives. The work emphasizes opportunity analysis, impact analysis, target architectures, and stakeholder guidance upstream of delivery.
Key Responsibilities:
Support direct distribution initiatives in personal lines insurance
Conduct opportunity and impact analyses for proposed initiatives
Define business solutions, target processes, and business requirements
Facilitate workshops with stakeholders, analysts, and subject experts
Align architectures with integration and IT architecture teams
Requirements:
Seven to ten years of work experience
Contact centre telephony or interaction management implementation experience
Experience with CXone implementation mandates
Business architecture experience defining target processes and solutions
Influence, leadership, and stakeholder advisory capabilities
Apply business architecture expertise to CXone, target processes, and contact centre initiatives supporting direct distribution in Lévis.
#J-18808-Ljbffr
Apply on source site This senior advisory role supports direct distribution in personal lines insurance. You will define business solutions, target processes, and requirements for telephony initiatives. The work emphasizes opportunity analysis, impact analysis, target architectures, and stakeholder guidance upstream of delivery.
Key Responsibilities:
Support direct distribution initiatives in personal lines insurance
Conduct opportunity and impact analyses for proposed initiatives
Define business solutions, target processes, and business requirements
Facilitate workshops with stakeholders, analysts, and subject experts
Align architectures with integration and IT architecture teams
Requirements:
Seven to ten years of work experience
Contact centre telephony or interaction management implementation experience
Experience with CXone implementation mandates
Business architecture experience defining target processes and solutions
Influence, leadership, and stakeholder advisory capabilities
Apply business architecture expertise to CXone, target processes, and contact centre initiatives supporting direct distribution in Lévis.
#J-18808-Ljbffr