Lead partner incentive operations remotely across Montreal Metro and Canada, applying Salesforce expertise and financial controls to accurate funding decisions.
As Business Operations Manager, you will manage analysts and specialists supporting Partner Program incentives. Your work combines operational governance, KPI ownership, policy enforcement, and process improvement. You will strengthen funding accuracy, compliance, transparency, and stakeholder experience across global operations.
Key Responsibilities:

Lead, coach, and develop analysts and specialists
Oversee follow-the-sun handovers and workload balancing
Own KPI, SLA, backlog, quality, and productivity performance
Maintain funding lifecycle controls and risk mitigations
Lead process simplification, automation, and AI improvements
Requirements:

Five-plus years in partner, channel, or business operations
Two-plus years managing people
Strong Salesforce opportunity and partner data model skills
Tableau or equivalent analytics and reporting proficiency
Experience writing and enforcing policy
Apply operational leadership, Salesforce knowledge, financial governance, and automation expertise to improve partner incentive delivery.

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Business Operations Manager Partner Incentives