Job opportunity
Bilingual Client Satisfaction Coordinator
Foundever®
Remote across Canada, this bilingual client satisfaction coordinator role centers on client communication, complaint resolution, and process optimization.
Foundever® seeks a Coordinator, Client Satisfaction to manage new and existing accounts. You will support program implementations, maintain documentation, monitor service level agreements, and sustain a 95% CSAT rating. The role includes client presentations and Monthly KPI reports.
Key Responsibilities:
Build client relationships and understand requirements and expectations
Monitor adherence to contracted service level agreements
Resolve client complaints within specified business-day targets
Update Statements of Work and client program information
Prepare and deliver client presentations and KPI reports
Requirements:
One to three years in a client service role
Bilingual English and French skills are an asset
Bachelor’s Degree in Management
Ability to complete a criminal background check
Apply client service, bilingual communication, and issue resolution skills while coordinating Foundever® programs remotely across Canada.
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Apply on source site Foundever® seeks a Coordinator, Client Satisfaction to manage new and existing accounts. You will support program implementations, maintain documentation, monitor service level agreements, and sustain a 95% CSAT rating. The role includes client presentations and Monthly KPI reports.
Key Responsibilities:
Build client relationships and understand requirements and expectations
Monitor adherence to contracted service level agreements
Resolve client complaints within specified business-day targets
Update Statements of Work and client program information
Prepare and deliver client presentations and KPI reports
Requirements:
One to three years in a client service role
Bilingual English and French skills are an asset
Bachelor’s Degree in Management
Ability to complete a criminal background check
Apply client service, bilingual communication, and issue resolution skills while coordinating Foundever® programs remotely across Canada.
#J-18808-Ljbffr