Support Ontario LifeLabs customers through inbound calls, medical information, and accurate application-based research. Work part time regular float shifts across varying schedules.
As an Inbound Customer Support Agent, you will provide the initial contact for LifeLabs customers and clients. You will screen calls, resolve inquiries, and escalate appropriately using required systems and resources. The work centers on accurate information, policy adherence, confidentiality, and customer experience.
Key Responsibilities:

Screen inbound calls from Ontario customers and clients
Communicate testing results to healthcare providers
Provide customer information to physicians and laboratories
Escalate inquiries through systems or leadership
Complete follow-ups for routine customer inquiries
Requirements:

High School Diploma or equivalent
Strong verbal, written, and interpersonal communication skills
Comfort using PC technology and required applications
Minimum keyboarding speed of 37 words per minute
Flexibility for shifts, including possible weekends
Apply your communication, problem-solving, and medical terminology skills while supporting accurate LifeLabs customer and client service.

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Inbound Medical Customer Support Agent