Job opportunity
Chief End User IT Support Analyst
National Bank of Canada
Lead advanced deskside support in Toronto with Microsoft Windows 11, Microsoft 365, and trading-floor technology expertise. This is an on-site position.
As Chief Technical Support Analyst, End-User IT Support, you will coordinate Toronto service delivery for Capital Markets and business-critical users. You will provide technical guidance, manage escalations, and support stable daily operations. The position reports to the Senior Manager of IT Support.
Key Responsibilities:
Provide advanced end-to-end support for on-site and remote users
Coordinate triage, prioritization, assignments, follow-up, and local workload
Resolve complex issues through solutions, mitigation, or contingency plans
Record incidents and solutions in ServiceNow
Identify service gaps and recommend process improvements
Requirements:
Seven to ten years supporting end-user technology
Strong troubleshooting across hardware, software, peripherals, and productivity tools
Extensive Microsoft Windows 11 and Microsoft 365 knowledge
Experience with Active Directory, Azure AD, Exchange, and Intune
Excellent communication, prioritization, documentation, and collaboration skills
Bring advanced troubleshooting, service coordination, and Microsoft platform expertise to National Bank’s Toronto end-user support team.
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Apply on source site As Chief Technical Support Analyst, End-User IT Support, you will coordinate Toronto service delivery for Capital Markets and business-critical users. You will provide technical guidance, manage escalations, and support stable daily operations. The position reports to the Senior Manager of IT Support.
Key Responsibilities:
Provide advanced end-to-end support for on-site and remote users
Coordinate triage, prioritization, assignments, follow-up, and local workload
Resolve complex issues through solutions, mitigation, or contingency plans
Record incidents and solutions in ServiceNow
Identify service gaps and recommend process improvements
Requirements:
Seven to ten years supporting end-user technology
Strong troubleshooting across hardware, software, peripherals, and productivity tools
Extensive Microsoft Windows 11 and Microsoft 365 knowledge
Experience with Active Directory, Azure AD, Exchange, and Intune
Excellent communication, prioritization, documentation, and collaboration skills
Bring advanced troubleshooting, service coordination, and Microsoft platform expertise to National Bank’s Toronto end-user support team.
#J-18808-Ljbffr