Manage Enterprise client support programs at Meltwater’s Toronto office, emphasizing strategic relationships, consumption insights, and clear communication.
This Premium Support Program Manager role serves a portfolio of Enterprise clients and partners with account Customer Success Managers. You will understand client strategies, identify recurring themes, and develop plans addressing evolving needs. Success requires coordination across Premium Support teams and credible communication with executive stakeholders.
Key Responsibilities:

Cultivate meaningful relationships with Enterprise clients
Provide consumption insights to account Customer Success Managers
Develop plans for identified themes and challenges
Oversee high-quality work across internal teams
Translate requirements into actionable projects and tasks
Requirements:

Four years of SaaS and cross-departmental experience
Experience in a major business domain
Experience with large-scale Enterprise implementations
Ability to communicate with executive and C-level audiences
Excellent written and verbal English communication
Apply Enterprise experience, client relationship management, and strategic communication to shape Premium Support delivery at Meltwater.

#J-18808-Ljbffr

Enterprise Client Support Program Manager