Job opportunity
Market Conduct Compliance Officer
Financial Services Regulatory Authority of Ontario
Analyze consumer complaints at FSRA as a Market Conduct Compliance Officer, applying financial services expertise and advanced analytical skills onsite.
This regular position manages complaints involving financial service institutions and intermediaries. You will assess conduct, interpret compliance requirements, communicate with stakeholders, and support consumer protection. The work covers insurance agents, mortgage brokers, agents, and administrators within FSRA-regulated sectors.
Key Responsibilities:
Receive consumer complaints and stakeholder inquiries by telephone or email
Assess, prioritize, and manage varied complaint caseloads
Prepare case reports and issue compliance letters when warranted
Monitor industry conduct for unfair or negative business practices
Provide technical compliance advice and facilitate complaint solutions
Requirements:
Experience in a relevant regulated financial services sector
Knowledge of insurance or lending compliance standards
Understanding of conduct analysis and risk-based principles
Expertise interpreting sector-relevant FSRA legislation and policies
Proficiency in mediation, persuasion, or conflict management techniques
Bring complaint management, regulatory analysis, and stakeholder communication skills to FSRA’s consumer protection and market conduct work.
#J-18808-Ljbffr
Apply on source site This regular position manages complaints involving financial service institutions and intermediaries. You will assess conduct, interpret compliance requirements, communicate with stakeholders, and support consumer protection. The work covers insurance agents, mortgage brokers, agents, and administrators within FSRA-regulated sectors.
Key Responsibilities:
Receive consumer complaints and stakeholder inquiries by telephone or email
Assess, prioritize, and manage varied complaint caseloads
Prepare case reports and issue compliance letters when warranted
Monitor industry conduct for unfair or negative business practices
Provide technical compliance advice and facilitate complaint solutions
Requirements:
Experience in a relevant regulated financial services sector
Knowledge of insurance or lending compliance standards
Understanding of conduct analysis and risk-based principles
Expertise interpreting sector-relevant FSRA legislation and policies
Proficiency in mediation, persuasion, or conflict management techniques
Bring complaint management, regulatory analysis, and stakeholder communication skills to FSRA’s consumer protection and market conduct work.
#J-18808-Ljbffr