Job opportunity
Insurance Complaints Officer Compliance
Square One Insurance Services Inc.
Apply insurance regulations and resolve escalated complaints as Square One’s Complaints Officer in Vancouver, BC, supporting fair customer outcomes.
This permanent, full-time role sits within Square One’s Legal + Compliance team and reports to the General Counsel. You will conduct final reviews, interpret provincial insurance laws, apply company procedures, and explain decisions in plain language. The work connects regulatory compliance with customer service across jurisdictions.
Key Responsibilities:
Review escalated complaints after Divisional Head consideration
Analyze files, call logs, correspondence, and documentation
Apply legal frameworks, industry guidelines, and company policies
Prepare regulatory and external dispute-resolution responses
Identify complaint trends, operational gaps, and training opportunities
Requirements:
Three-plus years in complaints, compliance, dispute resolution, or claims adjustment
Insurance or adjusting license, or willingness to obtain one
Knowledge of regulatory and market-conduct frameworks
Strong analytical, drafting, and problem-solving skills
Ability to remain objective during high-stress conditions
Bring insurance knowledge, fair judgment, and precise complaint analysis to Square One’s final escalation function in Vancouver.
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Apply on source site This permanent, full-time role sits within Square One’s Legal + Compliance team and reports to the General Counsel. You will conduct final reviews, interpret provincial insurance laws, apply company procedures, and explain decisions in plain language. The work connects regulatory compliance with customer service across jurisdictions.
Key Responsibilities:
Review escalated complaints after Divisional Head consideration
Analyze files, call logs, correspondence, and documentation
Apply legal frameworks, industry guidelines, and company policies
Prepare regulatory and external dispute-resolution responses
Identify complaint trends, operational gaps, and training opportunities
Requirements:
Three-plus years in complaints, compliance, dispute resolution, or claims adjustment
Insurance or adjusting license, or willingness to obtain one
Knowledge of regulatory and market-conduct frameworks
Strong analytical, drafting, and problem-solving skills
Ability to remain objective during high-stress conditions
Bring insurance knowledge, fair judgment, and precise complaint analysis to Square One’s final escalation function in Vancouver.
#J-18808-Ljbffr