Job opportunity
Customer Service & Reservations Specialist
Kiwi Collection
Customer Service & Reservations Specialist
Front-line
Full Time|
Permanent
Accessible Employer: Yes
Open to International applicants with valid Canadian Work permits: Yes
Kiwi Collection | Remote / Hybrid(Canada-based)
Kiwi Collection is looking for a Customer Service & Reservations Specialist to join our Reservations team. This role is ideal for someone who loves luxury travel, enjoys helping people, and takes pride in delivering thoughtful, detail-oriented service.
You'll support our direct Kiwi Collection clients as well as cardholders and concierge teams from our global financial institution partners, ensuring every interaction reflects the high standards of a luxury travel brand.
This is a remote position for applicants outside of Vancouver, with the option to work from our downtown Vancouver office. Vancouver based agents may be required to attend in-office events from time to time.
Responsibilities & Qualifications
What You'll Do:
Deliver exceptional customer service by phone, email, and chat
Handle reservation inquiries including availability, pricing, benefits, and special requests
Act as a liaison between clients, concierge teams, and hotel partners worldwide
Take ownership of customer requests, follow through on issues, and provide timely resolutions
Support concierge offices globally with backend assistance and booking support
Ensure all reservations are accurate, complete, and quality-checked before arrival
Communicate special requests clearly to hotel partners
Assist with changes, cancellations, and issue resolution in a calm, professional manner
Support sales by preparing quotes and guiding clients through the booking process
Consistently uphold Kiwi Collection's luxury service standards
What We're Looking For:
2-4 years of experience in a luxury hotel, luxury travel agency, or high-touch service role
Reservations experience strongly preferred
Excellent attention to detail and strong organizational skills
Confident written and verbal communication skills
Comfortable multitasking in a fast-paced, service-focused environment
Ability to work independently and take ownership of tasks
Experience selling or supporting luxury travel products is an asset
Proficiency in English; additional languages are a plus
Passion for travel and delivering standout customer experiences
Schedule & Work Environment
Full-time role (40 hours per week)
Flexible shifts required, including evenings and weekends
Remote, home-based position (Canada)
Occasional in-person meetings or hotel visits may be required
Range based on experience
Other Perks/Benefits
Why Join Kiwi Collection?
Work with some of the world's most exceptional luxury hotels
Be part of a supportive, globally connected reservations team
Gain exposure to premium travel programs and international partners
Grow your career in luxury travel and hospitality
#J-18808-Ljbffr
Apply on source site Front-line
Full Time|
Permanent
Accessible Employer: Yes
Open to International applicants with valid Canadian Work permits: Yes
Kiwi Collection | Remote / Hybrid(Canada-based)
Kiwi Collection is looking for a Customer Service & Reservations Specialist to join our Reservations team. This role is ideal for someone who loves luxury travel, enjoys helping people, and takes pride in delivering thoughtful, detail-oriented service.
You'll support our direct Kiwi Collection clients as well as cardholders and concierge teams from our global financial institution partners, ensuring every interaction reflects the high standards of a luxury travel brand.
This is a remote position for applicants outside of Vancouver, with the option to work from our downtown Vancouver office. Vancouver based agents may be required to attend in-office events from time to time.
Responsibilities & Qualifications
What You'll Do:
Deliver exceptional customer service by phone, email, and chat
Handle reservation inquiries including availability, pricing, benefits, and special requests
Act as a liaison between clients, concierge teams, and hotel partners worldwide
Take ownership of customer requests, follow through on issues, and provide timely resolutions
Support concierge offices globally with backend assistance and booking support
Ensure all reservations are accurate, complete, and quality-checked before arrival
Communicate special requests clearly to hotel partners
Assist with changes, cancellations, and issue resolution in a calm, professional manner
Support sales by preparing quotes and guiding clients through the booking process
Consistently uphold Kiwi Collection's luxury service standards
What We're Looking For:
2-4 years of experience in a luxury hotel, luxury travel agency, or high-touch service role
Reservations experience strongly preferred
Excellent attention to detail and strong organizational skills
Confident written and verbal communication skills
Comfortable multitasking in a fast-paced, service-focused environment
Ability to work independently and take ownership of tasks
Experience selling or supporting luxury travel products is an asset
Proficiency in English; additional languages are a plus
Passion for travel and delivering standout customer experiences
Schedule & Work Environment
Full-time role (40 hours per week)
Flexible shifts required, including evenings and weekends
Remote, home-based position (Canada)
Occasional in-person meetings or hotel visits may be required
Range based on experience
Other Perks/Benefits
Why Join Kiwi Collection?
Work with some of the world's most exceptional luxury hotels
Be part of a supportive, globally connected reservations team
Gain exposure to premium travel programs and international partners
Grow your career in luxury travel and hospitality
#J-18808-Ljbffr