Lead bilingual customer service teams remotely across Canada using French and English communication, coaching, and operational expertise. Support service excellence from home.
This permanent, full-time supervisor role oversees a team within a multi-channel Contact Centre environment. Reporting to the Customer Service Manager, you will guide Customer Service Representatives and Team Leads. The position supports employee engagement, operational efficiency, and customer satisfaction while developing your leadership career.
Key Responsibilities:

Lead Customer Service Representatives and Team Leads
Coach, mentor, and develop a high-performing team
Support service excellence and customer satisfaction
Promote employee engagement and operational efficiency
Oversee two directly reporting Team Leaders
Requirements:

Fluency in spoken and written French and English
Proven leadership, coaching, and development abilities
Strong conflict-resolution and interpersonal skills
Advanced proficiency with Microsoft Office Suite
Availability for flexible full-time scheduling
Apply bilingual leadership, coaching, and Contact Centre experience to strengthen customer service teams remotely across Canada.

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Bilingual Contact Centre Supervisor