Lead Advisors in Woodstock as Sigma’s Team Manager, using coaching and performance management to strengthen customer outcomes from an office-based setting.
This Team Manager position leads, develops, and motivates Advisors while driving operational performance and customer satisfaction. You will foster accountability, engagement, and continuous improvement across a contact centre team. The role requires financial services experience, leadership experience, and strong communication skills.
Key Responsibilities:

Lead, coach, and develop Advisors toward performance targets
Conduct coaching sessions, feedback discussions, and performance reviews
Monitor productivity, quality, attendance, and operational adherence
Implement action plans addressing identified performance gaps
Support client service level agreement delivery
Requirements:

Essential financial services experience
One to two years’ leadership experience, preferably in BPO
Contact centre or customer service experience
Understanding of performance management and operational KPIs
Microsoft Office proficiency, including Word, Excel, Outlook, and PowerPoint
Bring leadership, coaching, performance management, and customer service expertise to Sigma’s Woodstock contact centre team.

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Financial Services Contact Centre Manager