Drive enterprise customer success at Certn through strategic initiatives, executive advocacy, and data-informed recommendations in a remote-first company.
The Enterprise Customer Success Manager supports top enterprise customers and complex integrations. You will improve satisfaction, onboarding, retention, and revenue growth while collaborating across departments. The role also includes customer advocacy, performance reporting, industry analysis, and mentorship.
Key Responsibilities:

Develop customer success strategies improving onboarding, retention, and revenue
Advocate for customers and address their organisational needs
Analyse performance metrics and prepare stakeholder reports
Identify churn factors and track expansion opportunities
Guide junior team members and support continuous learning
Requirements:

Executive-level customer advocacy experience within an organisation
Successful cross-sell and upsell customer growth experience
Cross-department collaboration supporting business success
SaaS product experience in the technology industry
Data analytics or customer success experience is beneficial
Bring enterprise customer advocacy, SaaS experience, retention strategy, and cross-functional collaboration to Certn’s customer portfolio.

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