Shape enterprise customer success across Canada as a fully remote manager focused on strategic accounts, complex integrations, and retention.
This full-time position manages a portfolio of enterprise SaaS customers and strengthens long-term partnerships. You will create success strategies, analyze performance metrics, and collaborate with senior stakeholders and cross-functional teams. The work connects customer needs with business outcomes, sustainable revenue growth, and expansion opportunities.
Key Responsibilities:

Develop customer success plans for onboarding, satisfaction, retention, and growth
Manage strategic enterprise relationships and complex integrations
Advocate for customers and influence internal solution delivery
Analyze performance data and prepare stakeholder reports
Identify cross-selling, upselling, and potential churn factors
Requirements:

Experience advocating for customers at executive level
Proven cross-selling and upselling success
Previous SaaS technology industry experience
Strong analytical, communication, and relationship-building skills
College degree or equivalent professional experience
Apply your SaaS expertise, customer advocacy, and data analysis to grow strategic enterprise relationships remotely across Canada.

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Enterprise Customer Success Manager SaaS