Lead global Guest Services communications for Arc’teryx from Vancouver, with hybrid remote work and responsibility for clear, consistent brand alignment.
As Communications Lead, Guest Services, you will guide strategy, execution, and continuous improvement across global teams. You will lead people, shape guest-facing and internal content, manage change communications, and strengthen the guest experience through data-informed decisions. Cross-functional partnerships support business priorities, product launches, operational updates, and brand initiatives.
Key Responsibilities:

Lead, coach, and develop a communications team
Develop global Guest Services communication strategies
Own guest-facing content, internal communications, and knowledge resources
Deliver change communications for updates and launches
Evaluate effectiveness through metrics, audits, and feedback
Requirements:

Five-plus years of communications experience
Demonstrable leadership responsibilities in communications
Bachelor’s degree or equivalent experience
Experience with customer service communication and user experience writing
Change management, Adobe InDesign, and Microsoft Office experience
Bring strategic communication, team leadership, and change management expertise to Arc’teryx Guest Services in Vancouver.

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Guest Services Communications Lead