Support Denver metro customers through professional client service for Swan Plumbing, Heating, and Air Conditioning. Use product knowledge, judgment, and accurate communication daily.
This Client Services Representative position focuses on answering inquiries, resolving concerns, and booking appointments for existing clients. You will build understanding of plumbing and HVAC products and services while maintaining detailed records. HVAC or plumbing industry experience is a plus, and bilingual Spanish is also valued.
Key Responsibilities:

Proactively maintain knowledge of products and services
Respond professionally to client inquiries and concerns
Use critical thinking to determine effective solutions
Make outbound calls to existing clients
Enter accurate records while multitasking client calls
Requirements:

Dedication to providing superior client service
HVAC and plumbing industry experience is a plus
Ability to communicate effectively with customers and teams
Strong judgment for sound business decisions
Bilingual Spanish is a plus
Bring clear communication, service knowledge, and sound judgment to Swan Plumbing, Heating, and Air Conditioning customers.

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Customer Service Representative HVAC Plumbing