Job opportunity
Technical Support Service Desk Analyst
ICBC
Use diagnostic tools and technical knowledge to resolve ICBC support requests in a hybrid position serving North Vancouver headquarters.
This IT Service Desk Representative role provides a single contact point for employees and ICBC business partners. You will investigate issues across computer systems, applications, equipment, networks, and telephone systems. Success requires clear communication, research, and appropriate escalation.
Key Responsibilities:
Gather customer information to diagnose technical issues
Research probable causes using manuals and documentation
Take corrective action on identified technology problems
Escalate unusual or complex issues appropriately
Maintain division standards, policies, and procedures knowledge
Requirements:
Broad experience with computer systems and applications
Knowledge of voice, data, and network technologies
Experience using local and remote diagnostic tools
Six months’ service desk experience in computer operations
Computer-related diploma or certificate from recent education
Bring technical diagnosis, documentation, and escalation skills to ICBC’s service desk supporting employees and business partners.
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Apply on source site This IT Service Desk Representative role provides a single contact point for employees and ICBC business partners. You will investigate issues across computer systems, applications, equipment, networks, and telephone systems. Success requires clear communication, research, and appropriate escalation.
Key Responsibilities:
Gather customer information to diagnose technical issues
Research probable causes using manuals and documentation
Take corrective action on identified technology problems
Escalate unusual or complex issues appropriately
Maintain division standards, policies, and procedures knowledge
Requirements:
Broad experience with computer systems and applications
Knowledge of voice, data, and network technologies
Experience using local and remote diagnostic tools
Six months’ service desk experience in computer operations
Computer-related diploma or certificate from recent education
Bring technical diagnosis, documentation, and escalation skills to ICBC’s service desk supporting employees and business partners.
#J-18808-Ljbffr