Job opportunity
Banking Contact Centre Consultant
Bank Australia Limited
Support customers through banking queries as a Contact Centre Consultant at Bank Australia, using strong service and communication skills. Work hybrid in Collingwood, Monday to Friday, with rostered Saturdays.
This eight-month fixed-term role suits people seeking banking experience and customer-focused development. You will handle everyday banking support across inbound calls, online chat, email, and social media. Regular coaching will support your progress within Bank Australia’s values-based organisation.
Key Responsibilities:
Manage customer queries according to bank policies and procedures
Provide exceptional service as a first customer contact
Support everyday banking through calls, chat, email, and social media
Identify opportunities across banking products and services
Conduct outbound follow-ups and welcome new customers
Requirements:
Solid track record of exceptional customer service
Confidence building strong customer relationships
Well-developed written, verbal, and interpersonal skills
Ability to prioritise, follow processes, and multitask
Commitment to Bank Australia’s purpose, values, and B Corp ethos
Bring customer service, problem-solving, and banking support skills to Bank Australia’s hybrid Collingwood Contact Centre team.
#J-18808-Ljbffr
Apply on source site This eight-month fixed-term role suits people seeking banking experience and customer-focused development. You will handle everyday banking support across inbound calls, online chat, email, and social media. Regular coaching will support your progress within Bank Australia’s values-based organisation.
Key Responsibilities:
Manage customer queries according to bank policies and procedures
Provide exceptional service as a first customer contact
Support everyday banking through calls, chat, email, and social media
Identify opportunities across banking products and services
Conduct outbound follow-ups and welcome new customers
Requirements:
Solid track record of exceptional customer service
Confidence building strong customer relationships
Well-developed written, verbal, and interpersonal skills
Ability to prioritise, follow processes, and multitask
Commitment to Bank Australia’s purpose, values, and B Corp ethos
Bring customer service, problem-solving, and banking support skills to Bank Australia’s hybrid Collingwood Contact Centre team.
#J-18808-Ljbffr