Job opportunity
Automotive Finance Collections Advisor
Scotiabank
Automotive finance collections expertise meets customer-focused service in Anjou, Quebec, with telephone-based account management at Scotia Dealer Advantage.
As a Collections Advisor, you support Scotiabank’s Collections department and its business objectives. You manage delinquent accounts, negotiate payment arrangements, and resolve customer concerns while following policies, procedures, and governing regulations. French and sufficient English are required for regular collaboration and customer interactions.
Key Responsibilities:
Conduct timely collection activity through telephone and written channels
Identify account risk and minimize losses through prompt action
Negotiate revised payment terms, settlements, and arrangements
Resolve inquiries, complaints, and persistent payment problems
Apply risk, compliance, and operational controls in daily decisions
Requirements:
Collections or customer service experience using telephone communication
Experience managing delinquent accounts in financial services
Microsoft Word, Excel, Outlook, and Internet experience
Understanding of predictive dialers and collection systems is an asset
French and sufficient English for regular workplace interactions
Apply your collections judgment, negotiation skills, and customer service experience to automotive finance accounts in Anjou.
#J-18808-Ljbffr
Apply on source site As a Collections Advisor, you support Scotiabank’s Collections department and its business objectives. You manage delinquent accounts, negotiate payment arrangements, and resolve customer concerns while following policies, procedures, and governing regulations. French and sufficient English are required for regular collaboration and customer interactions.
Key Responsibilities:
Conduct timely collection activity through telephone and written channels
Identify account risk and minimize losses through prompt action
Negotiate revised payment terms, settlements, and arrangements
Resolve inquiries, complaints, and persistent payment problems
Apply risk, compliance, and operational controls in daily decisions
Requirements:
Collections or customer service experience using telephone communication
Experience managing delinquent accounts in financial services
Microsoft Word, Excel, Outlook, and Internet experience
Understanding of predictive dialers and collection systems is an asset
French and sufficient English for regular workplace interactions
Apply your collections judgment, negotiation skills, and customer service experience to automotive finance accounts in Anjou.
#J-18808-Ljbffr