Remote Technical Product Support Specialists guide customers on safety products, using occupational safety knowledge and technical troubleshooting skills from Canada.
This specialist provides telephone support for safety-related products and solutions. You will help end users, maintenance professionals, contractors, and internal commercial teams. The work combines customer service, product research, application guidance, and technical issue resolution.
Key Responsibilities:

Help customers select suitable safety products by telephone
Answer technical questions and troubleshoot product-related concerns
Research catalogs, websites, and product specifications
Document customer conversations and support activities accurately
Share customer feedback with product and sourcing teams
Requirements:

At least seven years of relevant hands-on experience
Background in occupational safety, chemistry, biology, or related disciplines
Understanding of OSHA regulations and industry standards
Strong computer, communication, and customer service skills
Ability to manage multiple applications and screens simultaneously
Apply occupational safety expertise, product research, and customer communication to deliver accurate remote technical support for safety solutions.

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Remote Safety Product Support Specialist