Job opportunity
First Level IT Support Hanover
Gulp Ag
First-level IT support in Hanover requires strong troubleshooting skills and confident communication with internal users. This permanent role offers a 38.5-hour week.
As a First Level Supporter and User HelpDesk Employee, you handle everyday IT problems for internal users. You process technical and application-specific incidents, manage service requests, and document cases accurately. The role also supports colleagues through an updated internal knowledge base.
Key Responsibilities:
Provide first-level IT support to internal users
Handle technical issues by phone and email
Process known technical and application-specific incident reports
Analyze, classify, and document incoming service requests
Maintain and update the internal knowledge base
Requirements:
Completed technical or commercial training
At least one year of classic IT support experience
Strong general IT knowledge and technical interest
Proficiency with Word, Excel, and Outlook
Fluent German skills at minimum C1 level
Use your service orientation, analytical approach, and troubleshooting experience to support internal users as First Level Supporter in Hanover.
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Apply on source site As a First Level Supporter and User HelpDesk Employee, you handle everyday IT problems for internal users. You process technical and application-specific incidents, manage service requests, and document cases accurately. The role also supports colleagues through an updated internal knowledge base.
Key Responsibilities:
Provide first-level IT support to internal users
Handle technical issues by phone and email
Process known technical and application-specific incident reports
Analyze, classify, and document incoming service requests
Maintain and update the internal knowledge base
Requirements:
Completed technical or commercial training
At least one year of classic IT support experience
Strong general IT knowledge and technical interest
Proficiency with Word, Excel, and Outlook
Fluent German skills at minimum C1 level
Use your service orientation, analytical approach, and troubleshooting experience to support internal users as First Level Supporter in Hanover.
#J-18808-Ljbffr