Guide home service businesses through Jobber onboarding using product expertise and customer-focused communication. Work weekday shifts with one weekend day every four weeks.
Reporting to the Manager, Customer Onboarding, you will manage a portfolio of new customers through activation during their first 90 days. You will explain features and workflows, remove technical barriers, streamline digital payments, and build trusted relationships. The role suits someone experienced in onboarding complex products, customer service, or high-touch SaaS support.
Key Responsibilities:

Guide customers from kickoff conversations through full activation
Drive milestones, timelines, and service commitments during onboarding
Teach Jobber features, workflows, and effective product usage
Use AI-assisted workflows for preparation, follow-ups, and account context
Collaborate with Sales, Customer Success, and R&D teams
Requirements:

Track record onboarding customers to complex products
Exceptional customer support and relationship-building communication
Comfort using structured playbooks, milestones, and metrics
Experience with AI tools and modern CRM platforms
Availability for weekday shifts and one weekend day quarterly
Bring SaaS onboarding, customer service, AI tools, and product guidance to Jobber’s home service customers.

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Customer Onboarding Specialist SaaS